Posts Tagged ‘complaints process’
A number of boaters have been served with enforcement letters in the last few months. This has mainly been on stretches of the canal above Devizes. Here is some advice about how to respond to them that we hope will be helpful. You can also download this briefing below as a 4-page leaflet.
The Data Protection Act entitles individuals to see all the information that an organisation holds on them. This applies to all organisations, not just public sector bodies. To get this information, you need to write to the organisation and say you are making a Subject Access Request under the Data Protection Act for all the information the organisation holds on you. You will need to tell them your name, address and any other information that will prove who you are and help them locate the information, such as a customer number or boat name and registration number.
When he refused to ‘have a view’.
Because he’s not Bathampton’s MP, that job falls to Dan Norris, Labour member of parliament for North Wansdyke.
Though if you stray over the border at Candy’s Bridge then it is our Don you want – who can smarm the loose change off a Big Issue seller without saying one thing that counts – I ask you – culture, media and sport – who threw that lot into one bag as if to say, “ we don’t care give it to Don“
Contact Dan ‘Dare’ Norris
Dan Norris MP, House of Commons, London, SW1A 0AA
You can email email firstname.lastname@example.org
You can telephone (01761) 320023
You can text 07930 55 66 97
Contact Don Foster
31 James Street West Bath, BA1 2BT
tel: 01225 338 973
fax: 01225 463 630
Contact Bathampton Parish Council
Clerk to Bathampton Parish Council
Dr DP Smith
215 Bloomfield Road, Bath BA2 2AY
Telephone: 01225 332497
Here’s a couple of well researched and meticulously written responses to the two levels of patrol notice and letter affectionately known as CC1 and CC2. These should give you some ideas and the resources to write your own letters of reponse and complaint.
Remember, if you get a letter requiring you to respond in 28 days you must respond to deny BW automatic right to take your license away. We don’t believe that this constitutes legal notice as required by Section 17 (4) of the 1995 British Waterways Act but British Waterways (bless) do. So responding to these notices is vital to prevent them taking this step as they have taken with Ian.
Letter 1 – an example response to a BW Patrol Notice
Letter 2 – a more lengthy response, including some legal points, with suggestions of people and bodies to copy in.
and an attendent complaint;
Complaint – A suggestion for an accompanying complaint to John Ward, acting manager of the SouthWest region, which includes the Kennet and Avon. This would invoke stage 1 of the British Waterways complaint process.