Posts Tagged ‘complaints process’

New Waterways Ombudsman

Saturday, October 27th, 2012

The current Waterways Ombudsman, Hilary Bainbridge, will step down at the end of this month. A new Ombudsman has been appointed who will start work on 1st November 2012.

Read more…

What to do if you get enforcement letters from BW such as a CC1 or Pre-CC1

Monday, November 21st, 2011

A number of boaters have been served with enforcement letters in the last few months. This has mainly been on stretches of the canal above Devizes. Here is some advice about how to respond to them that we hope will be helpful. You can also download this briefing below as a 4-page leaflet.

Read more…

Using the Data Protection Act

Wednesday, September 14th, 2011

The Data Protection Act entitles individuals to see all the information that an organisation holds on them. This applies to all organisations, not just public sector bodies. To get this information, you need to write to the organisation and say you are making a Subject Access Request under the Data Protection Act for all the information the organisation holds on you. You will need to tell them your name, address and any other information that will prove who you are and help them locate the information, such as a customer number or boat name and registration number.

Read more…

Using the CRT/ BW complaints process

Wednesday, November 11th, 2009

Some ideas and thoughts about using the CRT/ BW complaints process based on 20 years working in housing and the same length of time living with BW and now CRT.

It is also important to understand what the complaints process may not reach.

Read more…

NABO’s complaint to British Waterways

Tuesday, November 3rd, 2009

The National Association of Boat Owners (NABO) have given us permission to publish the following extracts, first from the Chairman’s editorial in the latest edition of NABO news, secondly their complaint to British Waterways about their continual ‘interpretations’ of the various laws.

Read more…

Letter to Mark Stephens (new waterway manager) regarding maintenance of adequate water levels on the canal

Saturday, October 24th, 2009

Email sent to BW Gloucester 24 October 2009

Dear Mark,

firstly I would like to welcome you to your new position as waterway manager for the Kennet & Avon Canal.

Read more…

Maybe Don got it right after all.

Monday, October 19th, 2009

When he refused to ‘have a view’.

Because he’s not Bathampton’s MP, that job falls to Dan Norris, Labour member of parliament for North Wansdyke.

Though if you stray over the border at Candy’s Bridge then it is our Don you want – who can smarm the loose change off a Big Issue seller without saying one thing that counts – I ask you – culture, media and sport – who threw that lot into one bag as if to say, “ we don’t care give it to Don“

Contact Dan ‘Dare’ Norris


Dan Norris MP, House of Commons, London, SW1A 0AA
You can email email dan@dannorris.org.uk
You can telephone (01761) 320023
You can text 07930 55 66 97

Contact Don Foster


31 James Street West Bath, BA1 2BT
tel: 01225 338 973
fax: 01225 463 630
don@donfoster.co.uk

Contact Bathampton Parish Council

Clerk to Bathampton Parish Council
Dr DP Smith
215 Bloomfield Road, Bath BA2 2AY
Telephone: 01225 332497
email:don.brimstone@freenet.co.uk

Example Responses to Patrol Notices

Friday, October 16th, 2009
Summer evening near Horton Bridge

Summer evening near Horton Bridge

Here’s a couple of well researched and meticulously written responses to the two levels of patrol notice and letter affectionately known as CC1 and CC2. These should give you some ideas and the resources to write your own letters of reponse and complaint.

Remember, if you get a letter requiring you to respond in 28 days you must respond to deny BW automatic right to take your license away. We don’t believe that this constitutes legal notice as required by Section 17 (4) of the 1995 British Waterways Act but British Waterways (bless) do. So responding to these notices is vital to prevent them taking this step as they have taken with Ian.

Letter 1 – an example response to  a BW Patrol Notice

Letter 2 – a more lengthy response, including some legal points, with suggestions of people and bodies to copy in.

and an attendent complaint;

Complaint – A suggestion for an accompanying complaint to John Ward, acting manager of the SouthWest region, which includes the Kennet and Avon. This would invoke stage 1 of the British Waterways complaint process.