Posts Tagged ‘complaints’

Visitor moorings at Seend bottom lock shortened following complaint

Wednesday, March 22nd, 2017

Following a complaint to K&A Manager Mark Evans, CRT has reduced the 48-hour visitor moorings below Seend bottom lock (lock 17) to the length recommended by the Kennet and Avon Visitor Mooring Review – Bath to Foxhangers in March 2015.

Despite a number of boaters contacting CRT about this, it took more than 7 months for the error to be corrected. The error was first reported to CRT in July 2016.

Earlier in 2016, CRT put up signs at the visitor moorings below lock 17 that extended these 48-hour visitor moorings by approximately 200 metres westward from the western end of the purpose-built length of visitor moorings right up to the culvert.

This was contrary to the Visitor Mooring Review, which recommended that this length of visitor mooring should be shortened so that it only covered the stretch with mooring rings. The remaining space should have reverted to 14 days in July 2015 for a trial period until September 2015.

This was done without any consultation with users which is contrary to CRT’s Short Term Moorings Framework for Change dated March 2015, which states on page 1 that before making any changes to visitor moorings, waterway managers should:

“Conduct quantitative monitoring of craft that use the mooring and local area over a length of time, taking into account various factors including time of day, time of year, weather and other such influencing factors

Consult with all those potentially affected by any changes, from local & visiting boaters to local retailers including marina operators and the hire boat industry

Pilot the potential changes over a period of time gathering data and feedback, allowing the proposals to be amended as required

Inform visitors and those affected of any changes in a meaningful, clear and consistent way that ensures confusion is avoided”.

There was no evidence that any of the above steps had been followed by CRT before making the change.

Although the complaint has been remedied, CRT has yet to explain either why the Short Term Moorings Framework for Change was not followed or provided proof that these steps were followed and that the evidence gathered justified the change that was made last year.

The correct location of the visitor moorings - from this point to the lock

The correct location of the visitor moorings – from this point to the lock

See also

http://kanda.boatingcommunity.org.uk/crt-makes-changes-to-ka-visitor-moorings-without-consultation/

http://kanda.boatingcommunity.org.uk/visitor-mooring-review-recommendations-to-be-trialled-from-july-to-october-send-your-comments-now/

http://kanda.boatingcommunity.org.uk/liveaboards-secure-representation-in-bath-devizes-visitor-mooring-review/

http://kanda.boatingcommunity.org.uk/visitor-moorings-to-become-14-days-in-winter/

More facilities and skips planned for K&A while CRT seeks review of Biffa contract

Friday, December 23rd, 2016

More facilities for boaters are planned on the K&A. In a meeting between K&A Manager Mark Evans and representatives of liveaboard boaters in which refuse and sewage disposal facilities, water taps and maintenance were discussed, Mr Evans said he was looking at providing an extra water tap on the eastern end of the canal, possibly at Thatcham.

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CRT makes changes to K&A visitor moorings without consultation

Tuesday, December 13th, 2016

CRT’s Short Term Moorings Framework for Change published in March 2015 states that CRT will always consult users before making changes to visitor moorings, and also that any changes should be based on evidence of a need for the change that is being proposed. On the K&A, CRT has made changes to visitor moorings without any consultation at all and seemingly without any evidence that the changes are needed.

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BaNES agrees to meet liveaboards and launches survey of boaters’ needs

Wednesday, May 25th, 2016

BaNES Council has agreed to meet boat dwellers without home moorings to discuss the need for boaters to be directly represented on the Committees tasked with making decisions about the joint BaNES – CRT mooring strategy covering the River Avon and the Kennet and Avon Canal to Limpley Stoke.

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Act now to stop mooring restrictions at Mead Lane, Saltford

Monday, March 28th, 2016

Yet another mooring place used by liveaboard boaters is under threat. This time it is the stretch of the River Avon at Mead Lane, Saltford.

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CRT seize boaters’ property

Friday, November 20th, 2015

CRT today (19th November) seized boaters’ property from the towpath between Bath and Dundas including bicycles, bike trailers and dog bowls despite assurances that moveable objects in daily use that were temporarily left on the towpath would not be taken. We understand that the seizure of property will continue between Dundas and Bradford on Avon tomorrow (20th November) and beyond.

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Waterway Manager apologises

Monday, October 19th, 2015

Waterway Manager Mark Evans has apologised to the K&A boaters action group after the group contacted him to express concern about remarks made by some volunteer lock keepers and visitor mooring rangers. We publish the correspondence below:

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CRT threatens to seize boaters’ possessions

Wednesday, September 30th, 2015

In a vindictive move reminiscent of the totalitarian regimes of Stalin and Pinochet, CRT is threatening to seize and destroy the belongings of boaters including bicycles and childrens’ toys if they have been left, however temporarily, on the towpath. This draconian act is typical of CRT’s harassment of liveaboard boaters, and it shows that CRT will go to any lengths to pressurise liveaboards without home moorings to leave the waterways.

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Rubbish bins re-instated at Devizes Wharf

Tuesday, April 14th, 2015

Following several meetings with CRT and a number of complaints from boaters both with and without moorings, CRT has re-instated refuse collection for boaters at Devizes Wharf.

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Please log this year’s incidents and complaints about hire boats here!

Wednesday, December 17th, 2014

Liveaboard boaters, especially those between Devizes and Bath, are breathing a sigh of relief now this year’s hire boat season is over. The K&A boaters action group is drawing up a dossier of the incidents involving hire boats and complaints that boaters and canalside residents have made about the behaviour or safety of hire boat crew this year. The group will then seek a meeting with the hire companies.

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