Some ideas and thoughts about using the BW complaints process based on 20 years working in housing and the same length of time living with BW.
It is also important to understand what the complaints process may not reach.
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Posts Tagged ‘complaints process’
Using the British Waterways complaints process
Wednesday, November 11th, 2009NABO’s complaint to British Waterways
Tuesday, November 3rd, 2009The National Association of Boat Owners (NABO) have given us permission to publish the following extracts, first from the Chairman’s editorial in the latest edition of NABO news, secondly their complaint to British Waterways about their continual ‘interpretations’ of the various laws.
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Letter to Mark Stephens (new waterway manager) regarding maintenance of adequate water levels on the canal
Saturday, October 24th, 2009Email sent to BW Gloucester 24 October 2009
Dear Mark,
firstly I would like to welcome you to your new position as waterway manager for the Kennet & Avon Canal.
Maybe Don got it right after all.
Monday, October 19th, 2009When he refused to ‘have a view’.
Because he’s not Bathampton’s MP, that job falls to Dan Norris, Labour member of parliament for North Wansdyke.
Though if you stray over the border at Candy’s Bridge then it is our Don you want – who can smarm the loose change off a Big Issue seller without saying one thing that counts – I ask you – culture, media and sport – who threw that lot into one bag as if to say, “ we don’t care give it to Don“
Contact Dan ‘Dare’ Norris
Dan Norris MP, House of Commons, London, SW1A 0AA
You can email email dan@dannorris.org.uk
You can telephone (01761) 320023
You can text 07930 55 66 97
Contact Don Foster
31 James Street West Bath, BA1 2BT
tel: 01225 338 973
fax: 01225 463 630
don@donfoster.co.uk
Contact Bathampton Parish Council
Clerk to Bathampton Parish Council
Dr DP Smith
215 Bloomfield Road, Bath BA2 2AY
Telephone: 01225 332497
email:don.brimstone@freenet.co.uk
Example Responses to Patrol Notices
Friday, October 16th, 2009
Summer evening near Horton Bridge
Here’s a couple of well researched and meticulously written responses to the two levels of patrol notice and letter affectionately known as CC1 and CC2. These should give you some ideas and the resources to write your own letters of reponse and complaint.
Remember, if you get a letter requiring you to respond in 28 days you must respond to deny BW automatic right to take your license away. We don’t believe that this constitutes legal notice as required by Section 17 (4) of the 1995 British Waterways Act but British Waterways (bless) do. So responding to these notices is vital to prevent them taking this step as they have taken with Ian.
Letter 1 – an example response to a BW Patrol Notice
Letter 2 – a more lengthy response, including some legal points, with suggestions of people and bodies to copy in.
and an attendent complaint;
Complaint – A suggestion for an accompanying complaint to John Ward, acting manager of the SouthWest region, which includes the Kennet and Avon. This would invoke stage 1 of the British Waterways complaint process.