Some ideas and thoughts about using the BW complaints process based on 20 years working in housing and the same length of time living with BW.
It is also important to understand what the complaints process may not reach.
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Posts Tagged ‘complaints’
Using the British Waterways complaints process
Wednesday, November 11th, 2009My names Skinner… …Martin Skinner, and I don’t like you.
Thursday, November 5th, 2009Hi all,
Here is an email conversation that I had with Martin Skinner following a phone call from him saying that we should move a bit further (to Hilperton rather than just between Bath and Bradford).
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Email to Robin Evans (Chief Exec of BW) regarding Bath Area Moorings Consultation
Tuesday, November 3rd, 2009Dear Robin,
I am writing regarding the latest round of consultations and in particular the proposed new arrangements for mooring in the Bath to Bradford-on-Avon areas.
NABO’s complaint to British Waterways
Tuesday, November 3rd, 2009The National Association of Boat Owners (NABO) have given us permission to publish the following extracts, first from the Chairman’s editorial in the latest edition of NABO news, secondly their complaint to British Waterways about their continual ‘interpretations’ of the various laws.
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