Just before the retirement of Sally Ash, CRT announced on 24th June that it is to create a new post of Head of Customer Service, reporting directly to the Chief Executive Richard Parry. The new post will be responsible for leisure boating, licensing and enforcement as well as other customer service changes. This strips Marketing Director Simon Salem of much of his role.
A boat dweller who is facing court action by CRT was told that Richard Parry will not personally scrutinise every decision to take boat dwellers to court, whether against sick boaters or otherwise, according to a petition on the 38 degrees web site. This is in direct contradiction to the discussion between a K&A boater and Mr Parry.