Following lobbying by the National Bargee Travellers Association (NBTA), CRT has stated that it will only charge boaters who have been forced to take a 3 or 6 month licence the 12-month fee pro rata instead of the advertised higher relative cost of its shorter licences. This follows a meeting between NBTA and CRT’s new Head of Customer Service when the NBTA raised the issue that boaters who were refused 12-month licences following enforcement action were being forced to pay a higher relative amount.
Ian Rogers said “those people who find that CRT have only offered a 3 or 6 month licence will be charged a pro rata amount of the full licence fee”. The NBTA recommends that boaters who have been charged a premium for a shorter licence in these circumstances should make a formal complaint to the Head of Customer Service
ian.rogers@canalrivertrust.org.uk requesting a refund of the balance.
See also
http://kanda.boatingcommunity.org.uk/using-the-bw-complaints-process/
http://kanda.boatingcommunity.org.uk/short-term-licences/
Tags: continuous cruising, enforcement, liveaboards, restricted licences, short term licenses