Posts Tagged ‘complaints’

Local mooring plan is “sheer harassment” says boater

Wednesday, August 20th, 2014

A boater left his berth at Caen Hill marina and spent three days moored on the towpath. Then his engine broke down. He took his boat into the Foxhangers hire boat base for repairs, and it was moored there for a further three days while the repairs are being done. He then received an email from CRT saying that he has been moored in one “neighbourhood” for longer than 14 days and he should move.

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What to do if CRT tell you that you have incurred a £25 extended stay “charge”

Tuesday, August 19th, 2014

A number of boaters have received letters from CRT alleging that they have overstayed on Visitor Moorings and either demanding £25 per day “extended stay charge” or stating that CRT could have imposed a charge of £25 per day but it was waived it in this instance as the Local Plan has not been in place for very long. We recommend that anyone who receives one of these letters makes a formal complaint.

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Waterways Partnership wins argument on voluntary nature of K&A Local Plan

Monday, July 7th, 2014

It appears that the K&A Local Waterways Partnership has won the argument with CRT about the voluntary nature of the K&A Interim 12-month Local Plan.

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Hire company recalls stag party boats

Tuesday, April 15th, 2014

Two boatloads of drunk stag partygoers had their holiday terminated early by Oxfordshire Narrowboats last weekend. The boats were taken back on Saturday following numerous complaints about their behaviour.

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Hire boat sinks in lock 11

Saturday, March 15th, 2014

A hire boat has sunk in lock 11 in the Bath flight and locks 7 to 11 are now closed until at least Tuesday.

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Your opinion on K&A refuse facilities is needed

Saturday, March 8th, 2014

Following a complaint and a 148-signature petition about the removal of rubbish bins on the K&A, waterway manager Mark Stephens has asked for feedback on the schedule for the contractors Biffa who empty all the bins on the K&A.

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K&A Partnership wants your views on plan for K&A – by Friday!

Monday, December 16th, 2013

The K&A Waterways Partnership wants your views on its draft plan for improving the K&A waterways over the next decade. Unfortunately it only wants your views if you can comment by 20th December.

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A load of old rubbish…

Thursday, December 12th, 2013

… is what at least 148 people think of the ongoing situation regarding refuse disposal for boaters on the K&A.

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Disabled boater gets ‘reasonable adjustments’: CRT reviewing its equality compliance

Monday, December 9th, 2013

In what is believed to be the first decision of its kind, CRT has granted a disabled continuous cruiser’s request for ‘reasonable adjustments’ that he is entitled to under the Equality Act – but only for a temporary period.

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Sally Ash censured by Ombudsman

Wednesday, July 17th, 2013

The Waterways Ombudsman has told Sally Ash that her language is “not helpful” after two boaters complained about the CRT Council Briefing on Non-Compliant Continuous Cruising. The briefing, written by Head of Boating Ms Ash, alleged that  ‘non-compliant continuous cruisers’ were preventing leisure boaters from using visitor moorings.

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